Privacy Policy

Effective date: June 24, 2026

iBinderbook is operated by Insurance Nation. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit ibinderbook.com, use the iBinderbook application, communicate with us, or otherwise interact with our services.

Information We Collect

We may collect the following categories of information:

• Account and contact information, such as name, email address, phone number, company, role, login credentials, and support request details.
• Customer, policy, production, payment, document, communication, and workflow information that authorized users submit or manage in the application.
• Device and usage information, such as IP address, browser type, operating system, pages visited, referring URLs, session activity, and approximate location derived from IP address.
• Communications information, such as messages, emails, SMS records, call-related metadata, attachments, and notes submitted through or connected to the service.
• Integration information from connected services that your organization authorizes, such as insurance, payment, accounting, email, messaging, analytics, or automation providers.

Cookies and Tracking Technologies

We use cookies, pixels, log files, analytics tools, and similar technologies to operate the site, authenticate users, maintain sessions, secure the service, remember preferences, measure performance, troubleshoot errors, and understand how the service is used. Some third-party providers may receive device and usage information when they provide analytics, hosting, security, communication, or application functionality for us.

How We Use Information

We use information to:

• Provide, maintain, secure, and improve iBinderbook.
• Authenticate users and manage authorized access.
• Process transactions, reports, documents, communications, and support requests.
• Integrate with services requested or authorized by your organization.
• Monitor application performance, detect fraud or misuse, and protect against security incidents.
• Comply with legal, regulatory, accounting, audit, and contractual obligations.
• Communicate about service updates, support, training, and administrative matters.

How We Share Information

We may share information with:

• Your organization and its authorized users, administrators, agents, or representatives.
• Service providers and processors that support hosting, security, analytics, payments, accounting, insurance integrations, email, SMS, voice, document storage, and customer support.
• Business partners or integration providers when your organization enables or requests those integrations.
• Government authorities, regulators, courts, or other parties when required by law or necessary to protect rights, safety, and security.
• Successors or assignees in connection with a merger, acquisition, financing, restructuring, or sale of assets.

Sale or Sharing of Personal Information

We do not sell personal information for money. Some privacy laws define "sale" or "sharing" broadly to include certain advertising or analytics disclosures. If you believe your information is subject to an opt-out right, contact us using the information below.

Data Retention

We retain information for as long as needed to provide the service, support customer accounts, satisfy legal or contractual obligations, resolve disputes, maintain security, and enforce agreements. Retention periods may vary based on the type of information, customer instructions, legal requirements, and operational needs.

Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on where you live and how you interact with us, you may have rights to request access to personal information, correction, deletion, portability, restriction or objection to processing, and opt-out of certain sale, sharing, targeted advertising, or profiling activities. We will respond to valid requests as required by applicable law.

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including the rights to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and not be discriminated against for exercising privacy rights.

If the General Data Protection Regulation applies to your information, you may also have rights to access, rectify, erase, restrict or object to processing, request data portability, withdraw consent where processing is based on consent, and lodge a complaint with a supervisory authority.

Do Not Track and Global Privacy Controls

Some browsers and devices provide "Do Not Track" or global privacy control signals. Because these signals are not uniform, our response may vary based on applicable law, browser settings, and the technology available to process the signal.

Children's Privacy

iBinderbook is intended for business use and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

International Users

The service is operated from the United States. If you access the service from outside the United States, your information may be processed in the United States or other jurisdictions where our service providers operate.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above identifies the latest version. Material changes will be posted on this page or communicated through other appropriate channels.

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